How Clo differs from the Help desk

A lot of people had a question what is the difference between Help Desk feature in the HRMS vs Clo? We thought of making it a FAQ for a better understanding of everyone.

The Help Desk offers timely query resolution for employees, but it lacks in the following areas:

1. Captures only tactical feedback: Most people use the Help desk for salary issues, payslip generation, IT declaration, etc. It doesn’t promote voicing your heart out. The help desk is not the go-to platform for any challenges that people are facing

2. Low adoption: Lacks automated prompts to encourage adoption

3. Non-Anonymous: A few people might not be comfortable sharing the feedback non-anonymously, and they won’t submit any critical feedback via Help Desk

This is where Clo comes into the picture & helps employees to voice their hearts out. Key features & benefits of Clo:

1. Intelligent nudges: Clo nudges intelligently based on the employee's interaction and the notifications are also interesting that connect with employees easily to drive adoption. For example, on World Employee Day, Clo will send a nudge saying Today is your day and it’s a time to reflect on your experience in the organization

   1. We also have a Slack integration that makes employees' life much easier

2. Anonymity: Toggle to become anonymous in the situation where employees are not comfortable sharing their names

3. Find repeating patterns: Clo helps you find repeating patterns to identify the areas that most people are calling out & solve those areas structurally