Edit eNPS survey template

Guidance on how to edit the survey questions

Note: We recommend not to change a lot in the recommended template as we share theme-wise benchmarks as compared to other organisations. Changing a lot of questions will not give you the right benchmarks.

Steps to edit the eNPS survey template:

1. Open this link to view the PeopleCues recommended eNPS survey template

2. Click on the File button and click Make a copy option from the dropdown

3. Update existing question: If you want to edit any existing question, put the new question text in the Edited Question column

4. Remove existing question: Remove the row from the sheet

   1. Make sure you don't remove eNPS & MRX questions from the sheet. These two questions are mandatory in our survey

   2. eNPS question: On a scale of 0-10, how likely would you be to recommend your organization as a great place to work?

   3. MRX question: On a scale of 0-10, how likely would you be to recommend your manager to your friends?

5. Add new question: At the end of the sheet, add a new row for adding new questions. You will have to provide the following details:

   1. Question column: Put it in the questions columns

   2. Edited Question column: No need to put anything here

   3. Section column: Put one of the below values in the section column based on the relevance of the question with a particular section:

      1. Manager Effectiveness

      2. Leaders & Team Effectiveness

      3. Org Processes

      4. Career and Development

      5. People Practices

      6. Pride & Well-being

   4. Greektempleblock column: We have a Greek temple framework to diagnose organisation health and we will assign one of the below themes for the new question:

      • Managers, Teams, Collaboration, Alignment, Leaders, Decision Making, Communication, Innovation, Impact, Career Development, Performance & Rewards, Policies, Hiring & Assimilation, Org Principles

   5. Questiontype column: We support 2 types for any new questions: Likert or Open text. Based on the question, put one of these types in your sheet

   6. shorttext column: This is an alternative text to make the insights & analysis easier on the tool. Generally, a question contains at least 6-7 words and showing the full length of the question in the analysis will hamper the experience. We recommend putting 2-3 words for that particular question in the short text column. Sharing an example below:

      Question	Short text
      My manager has regular 1:1 conversations with me	1-1's with Manager

   7. mandatory column: Put true or false in the mandatory columns.

      1. Likert questions are mandatory on the tool as we run an attribution algorithm to identify the top drivers of employee sentiment for your organisation

Once you have created the sheet, please share the sheet link with us at [email protected]. Our team will upload this and respond to you in 2 working days.