Themes significance

Significant themes are the most important themes for your eNPS and this allows an org to focus on the most important areas of your org health.

In the heatmap, you would have seen a few themes with a thunder icon (high significance to eNPS). These are the most important themes for your org eNPS and are more likely to have the most significant impact on eNPS.

How do we identify significant themes?

Significant themes have at least one question that significantly impacts the eNPS, which are the drivers of eNPS.

How does the tool identify eNPS drivers?

1. Based on your people’s input on quantitative and qualitative questions, the attribution model assigns relative importance to each question based on their influence on eNPS and picks the top-6 questions that drive the eNPS most

   1. Let's look at a specific example. In one of our works with a customer, despite scoring low on "Work-Life Balance" for many years, investments in this area had not led to an overall improvement in the eNPS of the organization. When we saw the drivers of eNPS, it revealed that Work-Life balance wasn't as big a driver at this organization. No matter how much it was improved, it wasn't what made employees engaged with the organization. What was more important to employees was autonomy to take decisions. This was a high-growth startup. Giving ownership to make decisions is what engaged employees. If you work for a high-growth startup, that's the mission you connect with. By spending resources on Work-Life balance, the organization risked disengaging employees. It was possible people would see this as waste, despite the low rating.

2. Top-6 themes account for 70-75% of the eNPS attribution and the rest 50 themes account for 25-30%.

3. We use NLP based sentiment analysis to incorporate the feedback from qualitative inputs into the attribution model.

Where can we find the top-6 questions in the report?

Questions are captured in the increasing factor and decreasing factor on the dashboard page.

Why do all of my managers have the same top-6 questions?

It is important for an org to be focused on the org-led priorities and improve the scores at each manager level. Each manager will still see their own scores on these top-6 questions and they can create action plans on the areas with the scope of improvement.

Why thunder icon is disabled for my org health heatmap?

As mentioned above, the attribution model requires much larger samples to identify the top-6 questions. When the sample size is small, the attribution model is not very accurate and its output is unreliable. In such scenarios, we recommend focusing on themes with red and amber colours. To make your life easier in such scenarios, we show the high and low scoring questions in the dashboard because these are the questions where people are highly engaged/disengaged.