Significant Theme

Understanding High-Impact (Significant) Themes in the Heatmap

In the heatmap, some themes are marked with a thunder icon, representing high significance to eNPS. These are the most influential drivers of employee sentiment and are likely to have the greatest impact on your organization’s eNPS.

How Are Significant Themes Identified?

A theme is marked as significant if it contains at least one question that strongly influences the eNPS score. These are identified as key drivers of engagement.

How Does the Tool Identify eNPS Drivers?

Our attribution model analyzes both quantitative scores and qualitative feedback from employees. It assigns relative importance to each question based on its influence on eNPS, and surfaces the top six most impactful questions.

• These top-6 questions typically account for 70–75% of the overall eNPS attribution.

• The remaining 50+ questions contribute the remaining 25–30%.

• NLP-based sentiment analysis is also applied to qualitative responses to enhance accuracy.

Real-World Example

In a high-growth startup we worked with, “Work-Life Balance” consistently received low scores. However, despite efforts to improve it, eNPS did not improve.

Upon analyzing eNPS drivers, we found that Work-Life Balance was not a key driver of engagement for that company. Instead, what mattered most was autonomy in decision-making. Employees were more engaged when they had ownership—something that aligned better with the startup’s fast-paced mission.

Spending resources on Work-Life Balance, while important in general, risked misalignment with employee values and could even be seen as a poor investment by employees.

Why This Matters?

Understanding the true drivers of engagement helps organizations prioritize actions that will actually improve eNPS, rather than focusing on high or low scores alone.

Where can we find the top 6 questions in the report?

You can find the top-6 eNPS driver questions under the "Increasing Factors" and "Decreasing Factors" sections on the Dashboard page of the report.

Why do all managers have the same top-6 questions?

The top-6 questions are organization-wide drivers of eNPS, identified to align efforts around key priorities. While the questions remain the same for all managers, each manager sees their own team’s scores on these questions, allowing them to focus on the most relevant areas for improvement within their scope and create targeted action plans.

Why is the thunder icon disabled in my Org Health Heatmap?

The thunder icon (significant themes) is based on the attribution model, which requires a large enough sample size to reliably identify the top-6 eNPS drivers. When the sample size is too small, the model’s output can be inaccurate.

In such cases, we recommend focusing on themes marked in red and amber. To support decision-making, the Dashboard highlights high and low-scoring questions—these reflect where employees are most engaged or disengaged.