Follow-up Survey Results
A follow-up survey report highlights current survey scores and, more importantly, shows the needle movement compared to the previous eNPS survey, helping track progress over time.

Follow-Up Survey Report Breakdown
1. Report Overview
Displays needle movement in eNPS scores for selected departments compared to the previous survey.
Easily track improvements or declines.
Sort by Name or eNPS score using the arrow icons in the score table.
2. Question-Wise Score
Shows scores for each quantitative question selected in the survey.
All questions use a 4-point Likert scale, converted to a 1–10 scale in the report.
Columns = questions, Rows = departments surveyed.
3. Qualitative Questions
Presents responses to all qualitative questions.
Organized by overall and department-wise categories.
Responses can be downloaded for further analysis.
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