PeopleCues Approach to Employee Engagement

At PeopleCues, we believe that meaningful employee engagement goes beyond just asking for feedback; it's about creating the right channels to listen, understand, and act. Our approach combines periodic diagnostics, continuous listening, and contextual follow-ups to help organizations stay in tune with their people and drive sustained cultural improvements.

Whether you're looking to capture org-wide sentiment, track progress on initiatives, or uncover individual-level concerns, PeopleCues offers a comprehensive engagement toolkit tailored to different needs. Here's how we break it down:

1. eNPS Survey

Our Employee Net Promoter Score (eNPS) survey is a structured, organization-wide health check, much like a bi-annual wellness exam. It helps:

• Identify 3–4 key focus areas at the org, department, or function level.

• Uncover systemic patterns in engagement and sentiment.

• Create a baseline for ongoing improvement efforts.

2. Pulse Surveys:

Based on themes identified in the eNPS survey, Pulse and Dipstick surveys are used to:

• Monitor progress and validate interventions.

• Capture shorter, real-time feedback on focused areas.

• Sustain a feedback loop without overwhelming employees.

3. Templatized survey

PeopleCues also offers a variety of templatized surveys designed to address specific organizational themes:

• Work-from-Home (WFH) Pulse Check

• Quick Pulse Check Survey

• Manager Effectiveness Survey

• Follow-up Survey

These surveys provide a quick and effective way to gather targeted insights without the need to create survey content from scratch.

4. Custom Surveys

We understand that feedback is also needed at key moments outside of regular survey cycles. PeopleCues offers:

• Templatized surveys for events like trainings, offsites, or leadership interactions.

• Custom surveys tailored to specific organizational needs or change initiatives.

5. Continuous Surveys

Beyond periodic surveys, continuous listening helps identify and respond to real-time employee concerns and moments that matter, without waiting for a formal cycle. These confidential touchpoints are built around the employee lifecycle:

• Triggered at key milestones such as 30/60/90 days or work anniversaries.

• Capture timely feedback that may otherwise get missed.

• Only HR Business Partners or designated admins have access to the responses, not managers.

Continuous listening enables organizations to spot disengagement early, celebrate wins, and respond to issues at the moment, rather than later.

6. Clo - Your Chief Listening Officer

Clo is the PeopleCues chatbot designed to offer a continuous, on-demand communication channel for employees. It complements other feedback mechanisms by allowing employees to initiate conversations at any time, especially useful when they don’t feel comfortable speaking with their manager.

Key features of Clo:

• Available 24/7 for employees to voice thoughts, concerns, or ideas.

• Employees can choose whether to remain anonymous or identify themselves.

• Feedback shared through Clo is not visible to managers, maintaining a safe space for expression.

• Helps surface critical signals that may not emerge in scheduled surveys.

How We Think About Anonymity and Confidentiality

At PeopleCues, we design every feedback channel with psychological safety in mind.

Anonymous surveys (like eNPS, pulse, and custom surveys) are ideal for surfacing broad organizational insights. These protect employee identity, and cumulative results are shared with managers only when there are at least three responses, preserving confidentiality.

Confidential surveys (like continuous listening or CLO with identity sharing) are used when individual context matters, allowing HR to intervene directly when needed. These responses are never shared with managers, ensuring trust and discretion.

Both approaches serve different, yet equally important purposes, and together, they form the foundation of a robust, responsive engagement strategy.

In the realm of employee engagement, the debate between anonymous and confidential surveys remains a topic of discussion. There is no universal solution, as each organization has its unique dynamics. The crux lies in cultivating an environment that fosters open and honest feedback, a pivotal element for successful employee engagement.

At PeopleCues, we acknowledge the significance of both anonymous and confidential surveys. Our commitment lies in nurturing a culture that encourages open and honest communication. Here is our approach to employee engagement: