Follow-up survey Management

Follow-up survey helps gauge the impact of measures implemented on the basis of eNPS report.

Need for follow-up survey

A follow-up survey is a crucial tool for assessing the impact of actions taken after the initial eNPS survey. It helps evaluate whether the interventions implemented in response to identified problem areas, such as communication or decision-making, have led to any improvements in organizational health.

For instance, if the eNPS survey highlighted low scores in decision-making and communication for a particular L1 leader’s org, corrective actions may be implemented to address these areas. A follow-up survey then helps assess whether these measures have led to any improvement.

Creating a follow-up survey

  1. Go to the Surveys tab Navigate to the left panel and open the Surveys tab to view past surveys.

  2. Select Completed eNPS Survey Find the relevant eNPS survey and click on the '⋮' icon and select the Create follow-up option.

  3. Choose Audience Select the audience for the follow-up survey:

    • Employee’s full org: Includes all levels within a selected org. Optionally include the manager.

    • Employee’s direct reports: Targets only the direct reports of the managers.

    • Custom Hierarchy: Upload the list of users for whom you want to launch the survye

  4. Select Question Themes Choose specific themes to reassess. You may also add custom qualitative questions by selecting +Add Qualitative Question under the specific themes.

We recommend including the eNPS question to measure overall improvement.

  1. Preview & Reorder Questions Use Preview & Continue to review and reorder the selected questions.

  2. Add Survey Details Enter the name, start date/time, and end date/time for the survey.

  3. Final Preview & Launch Review all details and click Schedule Survey to launch. To make edits before launching, use the Edit option next to each section.

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