How Clo differs from the Help desk
A lot of people had a question what is the difference between Help Desk feature in the HRMS vs Clo? We thought of making it a FAQ for a better understanding of everyone.
While the Help Desk plays a vital role in resolving operational queries, it falls short in creating a space for employees to openly share feedback and deeper concerns. Here's why:
Limitations of the Help Desk
Captures Only Tactical Feedback: Most employees use it for routine requests, like salary discrepancies, payslip generation, or IT declarations. It isn’t designed to capture emotional or experience-based feedback, and certainly doesn’t feel like a platform to “voice your heart out.”
Low Adoption: There are no automated or personalized prompts to encourage employees to engage regularly with the Help Desk.
Non-Anonymous: Employees who are uncomfortable revealing their identity tend to hold back on sharing honest or critical feedback. The lack of anonymity becomes a blocker for open expression.
Where Clo Comes In
Clo, your Chief Listening Officer, creates a safe and engaging environment where employees feel heard and valued. Here's how:
Intelligent Nudges to Drive Adoption
Clo sends timely, personalized nudges based on an employee’s journey and organizational context. These nudges are warm, engaging, and well-timed—for example: “It’s World Employee Day today—take a moment to reflect and share how your experience at [Org Name] has been so far.”
It also integrates with tools like Slack, making participation seamless and natural within existing workflows.
Anonymity When It Matters
Employees can choose to remain anonymous when they’re not comfortable revealing their identity, making it safe to share honest and critical feedback.
dentify Repeating Patterns
Clo analyzes feedback to surface recurring themes across departments and locations—helping leadership recognize and resolve systemic issues, not just isolated ones.
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