Theme & Question wise calculation

Employee Net Promoter Score (eNPS) Block Documentation

The Employee Net Promoter Score (eNPS) is a popular metric used by organizations to gauge employee satisfaction, engagement, and loyalty. It is derived from employee responses to specific survey questions designed to measure various aspects of their experience within the organization. By analyzing responses across different thematic blocks, eNPS provides actionable insights to improve workplace culture, policies, and practices.

The following documentation outlines the blocks used in the eNPS survey, their descriptions, and the methodology for calculating the scores.

Blocks and Their Descriptions

1. Alignment Represents how clear employees are about the company's objectives and how their individual goals align with these objectives.

2. Career Development Represents how employees feel about their roles and the opportunities for growth within the organization.

3. Collaboration Represents collaboration within a team and between teams.

4. Communication Represents how effectively information flows across the organization.

5. Decision Making Represents the effectiveness of decision-making processes and the level of autonomy for employees.

6. Hiring & Assimilation Represents the effectiveness of the organization's hiring and onboarding processes without compromising talent quality.

7. Impact Represents how employees perceive the outcomes of their work and their contributions to the organization’s success.

8. Innovation Represents how employees feel empowered to take risks, think creatively, and innovate.

9. Leaders Represents how employees feel about the leadership team’s vision, support, and decision-making.

10. Org Principles Represents how employees perceive and connect with the organization’s values and principles.

11. Performance & Rewards Represents employee satisfaction with performance evaluations, rewards, compensation, and benefits.

12. Policies Represents satisfaction with the company’s policies and overall work environment.

13. Teams Represents the dynamics and collaboration within individual teams.

Calculation Methodology

1. Scoring the Likert Scale

   • Strongly Agree: Weight = 1

   • Agree: Weight = 0.75

   • Disagree: Weight = 0.25

   • Strongly Disagree: Weight = 0

2. Calculating the Weighted Score for each question

Weighted Score = (Strongly Agree Responses×1) + (Agree Responses×0.75) + (Disagree Responses×0.25) + (Strongly Disagree Responses×0)

1. Normalizing by Total Responses: Divide the total weighted score by the total number of responses for the block:

Normalized Score = Weighted Score / Total Responses

1. Scaling to 0–10: Multiply the normalized score by 10 to convert it to a 0–10 scale:

Final Score (0–10) = Normalized Score × 10

1. Block Score: Take an average of all the questions under a block

Example Calculation

• Total Responses: 100

• Strongly Agree: 40

• Agree: 30

• Disagree: 20

• Strongly Disagree: 10

1. Weighted Score:

Weighted Score = (40×1) + (30×0.75) + (20×0.25) + (10×0)

Weighted Score = 40 + 22.5 + 5 + 0 = 67.5

1. Normalized Score:

Normalized Score = 67.5 / 100 = 0.675

1. Final Score (0–10):

Final Score = 0.675 × 10 = 6.75

1. Block Score: To calculate the block score, take the average of all question scores within that specific block.