What to do next?

The Employee Satisfaction (ESAT) score helps highlight the areas and departments within an organization that need focused attention. By pinpointing where employees are dissatisfied, HR teams can make informed decisions about where to intervene.

Why Red Scores Matter

In the custom survey report, factors highlighted in red indicate critical concerns that require immediate action. These low scores signal declining employee satisfaction and must be addressed quickly to maintain overall organizational health.

Example: A custom survey evaluating the impact of COVID-19 on organizational health may reveal communication and support issues. If these are marked in red, HR should implement corrective actions immediately and follow up with another survey to assess improvement.

How to Identify Areas for Improvement

The Report Overview table presents ESAT scores in a matrix format, and both the vertical and horizontal axes can be used to interpret areas of concern:

1. Vertical Axis (Rows)

If a row is marked red, it indicates a company-wide issue with a specific question or theme. This suggests that employees across departments share the same concern, and it should be addressed at an organizational level.

2. Horizontal Axis (Columns)

If a column is marked red, it suggests a department-specific concern. That particular manager’s team is likely contributing to the drop in overall satisfaction. This is where targeted actions can be taken by the relevant L1 leader.

Taking Action

• Collaborate with other HR or department leaders to discuss the highlighted issues.

• Develop and implement specific action plans to address the red-flagged areas.

• Once interventions are in place, launch a follow-up survey to assess whether those changes are yielding positive results.