Deep-dive into a theme

Understand what drives your theme score and where to plan interventions in your org.

Full eNPS survey measures health on 14 important themes for the organization and the theme scores page helps identify what drives the theme score & where you can plan the interventions to improve your theme scores.

How to access the theme score page?

• Organization Health Heat Map: Click on any of the themes from the heat map

• Overview drop down on the dashboard page

Theme score page

The theme score page helps you to identify how you are doing at an overall level on a particular theme & also helps with 2 other things:

1. How well you are doing in each question inside a theme (a theme is comprised of questions in the survey). In the above image, each column represents the question (except the first 2 columns)

2. How teams of the leaders/managers in the org are doing on this theme & questions. In the above image, Dinesh, Jin, & Richard are the founders. The first row represents the score of the full org & the subsequent rows represent the scores of the org of each founder. You can click on any of the founder's rows & drill down scores further in their org hierarchy

Drill down of scores by org hierarchy is one of the powerful tools to identify which part of your org needs attention on what areas (themes/questions). The above image clearly highlights Dinesh's org has more room for improvement than Jin & Richard's org (Dinesh's org has the lowest score).

Sorting in the above table is another powerful capability. Sort any of the columns & identify which part of the org has more scope of improvement.

Manager's view of the theme score page

When a manager is viewing the theme score page, the following rows will be present in the table:

1. Overall (1st row): Represents the score of their full org (full team reporting under a manager in the org hierarchy)

2. Direct reports (2nd row): Represents the score from the responses of direct reports (reporting to the manager directly)

3. Subsequent rows: Represents the scores from the responses of the org of direct reports (if they are a manager)

If the manager is the last level manager (nobody reports to them beyond direct reporters in the org hierarchy), then only the Overall row would be visible.

Understand how the theme score is calculated

The theme is comprised of multiple questions in the survey. On an average, 3-4 questions are there in each theme. Theme score is calculated by averaging the scores of the questions in the theme. For the above image, there are 4 questions in the Performance & Rewards theme and each question has its own score. Theme score is calculated by averaging the scores of these 4 questions.

The Managers theme is treated a little differently from other themes. The managers theme score is calculated based on the responses of the team to the Manager recommendation question. We call this as Manager Recommendation Index (MRX).

*Manager recommendation question: On a scale of 0-10, how likely would you recommend your manager to friends and colleagues?

Note: For previous surveys (before 20th November), you would see mNPS instead of MRX. To represent the manager's effectiveness, MRX is a more accurate indicator than mNPS. Here's what will become better with MRX:

• Well-suited for small teams: MRX averages the responses and prevents drastic movements in a manager's score

• Easy correlation with underlying questions in the manager theme: Effective representation over mNPS

Understand how the question score is calculated

There are 3 types of questions in the survey:

1. Likert questions: There are 4 options in Likert questions and it helps understand the level of agreement of employees (Strongly Disagree, Disagree, Agree, Strongly Agree). Each of the options is assigned weights (0, 2.5, 7.5, 10) and the score is calculated by the average of these weights based on the responses of employees to a question.

2. NPS question (eNPS): Question with a scale of 0-10 and the score is calculated using the NPS framework (%promoters - %detractors). Employees who mark 9 or 10 are classified as promoters; those who select 7 or 8 are passives, and everyone whose response is 6 or below is a detractor. The eNPS is arrived at using the following formula: % of promoters – % of detractors.

3. Manager recommendation question (MRX): The scale of this question is also 0-10 and the score is calculated by averaging the responses on the question (0-10) and converting the score to a scale of -100 to 100.