> For the complete documentation index, see [llms.txt](https://docs.xto10x.com/peoplecues/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xto10x.com/peoplecues/surveys/enps-survey-results/deep-dive/highlights.md).

# Highlights

The Highlights section in Deep Dive surfaces employee cohorts and segments with the greatest scope for improvement, helping you quickly identify where targeted action is needed.

![Highlights section in the deep-dive report.](https://1290269951-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0PAFNN3Lm7vmMuNr7Lhn%2Fuploads%2FoEv6PLyeoRecz2VLG3ti%2FHighlights.png?alt=media\&token=69973db4-31a4-420f-8a7c-f4589021f8d4)

**For example**, if you want to identify segments with low eNPS, the **Highlights** section provides a focused view, unlike the broader overview shown in the eNPS distribution graph.

It ranks demographic segments with the **lowest eNPS** compared to the org average and includes key details such as:

* eNPS score of the segment
* Difference from org eNPS
* Survey participation rate
* Org-level score for context

In the image above, the **female** employee segment is scoring **7 points lower** than the overall org eNPS, indicating a clear area for focused intervention.

### Categories of highlights

The Highlights section lets you explore segments that significantly differ from the overall org score. You can toggle between two views:

**Low Scores**\
Displays segments scoring below the org eNPS and org score.

Use this to identify top-impact segments pulling down your overall score.\
To access: Select 'Low scores' from the top-right corner of the Highlights section.

![Highlights with lowest scoring demographic data points.](https://1290269951-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0PAFNN3Lm7vmMuNr7Lhn%2Fuploads%2FHICaxaVo7GfbDdP6OvTo%2FLow%20score%20highlights.png?alt=media\&token=14c7d5ab-3839-4b8a-a7c0-c28827d2e737)

**High Scores**\
Displays segments scoring above the org eNPS and overall org score.

Use this to identify strengths and positively contributing segments.\
To access: Select 'High scores' from the top-right corner of the Highlights section.

![Highlights with highest scoring demographic data points.](https://1290269951-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0PAFNN3Lm7vmMuNr7Lhn%2Fuploads%2F9pAEzBUjHXezg9bATQKn%2FHigh%20score%20highlights.png?alt=media\&token=b442400f-4048-4583-abad-d9ca2b82774b)

### Two sections of highlights

1. **Category**

* Shows demographic segments with high or low eNPS scores, based on your selected sorting (High Scores or Low Scores).
* For each segment, you’ll see:
  * Demographic label (e.g., Department, Gender)
  * Response count vs. total headcount in that segment
  * Segment eNPS score vs. org average

![](https://1290269951-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0PAFNN3Lm7vmMuNr7Lhn%2Fuploads%2FXknHzZrzsorSa4VnRZUN%2FScreenshot%202022-07-04%20at%207.34.46%20PM.png?alt=media\&token=64c7f306-1f54-4c42-8bcf-fec313a703d6)

2. **Other Questions Category**

* Displays segments with high or low scores on all non-eNPS survey questions.
* Each row includes:
  * The question text (center column)
  * The score for the selected demographic segment
  * The comparison with the overall org score

![Demographic segments with low/high scores for all the data points.](https://1290269951-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0PAFNN3Lm7vmMuNr7Lhn%2Fuploads%2FCKSxFkT3YaqaC9aPoKCC%2FScreenshot%202022-07-04%20at%207.36.22%20PM.png?alt=media\&token=f0227718-4593-4ed4-b268-41e14db730a4)

### Filters

The Highlights section includes two powerful filters to help you narrow down the most relevant segments:

1. **Delta**
   * Filters segments based on the difference (delta) between the segment’s score and the overall org score.
   * Helps you focus on segments with the most significant deviation.
2. **Segment Size %**
   * Filters segments based on their size as a percentage of the total organization.
   * For example, you can choose to view only segments that represent more than 25% of your org, ensuring your insights are based on statistically significant groups.

<figure><img src="https://1290269951-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0PAFNN3Lm7vmMuNr7Lhn%2Fuploads%2FsgrFfCMvAJJ8WIT3lwe1%2Fimage.png?alt=media&amp;token=242e2a64-0055-4a76-bddb-0f925e46b231" alt=""><figcaption></figcaption></figure>