What to do next?

Improving and testing the org health after conducting custom survey.

The ESAT score provides attributes for improvement in the organization. It assists in future decision-making by identifying the areas and/or management that require attention.

The factors marked in Red in the custom survey report demanding immediate action. These factors contribute to decreasing employee satisfaction in the organization and thus, require instant redressal.

For instance, the custom survey report for COVID-19's impact on the org health helps identify concerns arising in the org that impact the overall health. Once narrowed down HR should implement remedial measures for combatting the issues and improving the survey scores. After implementing remedial measures, HR must conduct another custom survey to verify whether the remedies are improving the org health or not.

Identifying the area for improvement

There are two axes to identify the areas for ESAT improvement:

1. Vertical axis

   If any component in the vertical axis of the tabular data in Report Overview is red, it implies that the concern is organization-wide and needs immediate action.

2. Horizontal axis

   If any component in the horizontal axis or along the column of the tabular data is red, it implies that a particular manager’s department is impacting the overall ESAT score of the organization. You can suggest the concerned department or L1 leader take measures to improve ESAT and launch a separate survey to gauge the satisfaction status.

To resolve the issues arising in the organization, HRs might want to speak to other HR leaders to help them arrive at a solution.

After the solution implementation to combat issues in the org, HRs should conduct a fresh custom survey to check whether the scores have improved or not.