Follow-up Survey Results

A follow-up survey report highlights current survey scores and, more importantly, shows the needle movement compared to the previous eNPS survey, helping track progress over time.

A follow-up survey report for the selected teams in the org.

Follow-Up Survey Report Breakdown

1. Report Overview

Displays needle movement in eNPS scores for selected departments compared to the previous survey.

• Easily track improvements or declines.

• Sort by Name or eNPS score using the arrow icons in the score table.

2. Question-Wise Score

Shows scores for each quantitative question selected in the survey.

• All questions use a 4-point Likert scale, converted to a 1–10 scale in the report.

• Columns = questions, Rows = departments surveyed.

3. Qualitative Questions

Presents responses to all qualitative questions.

• Organized by overall and department-wise categories.

• Responses can be downloaded for further analysis.