eNPS survey journey

Journey of an organisation & employees during an eNPS survey

10xPeople eNPS survey is a comprehensive organization health check and there are multiple touchpoints with different employees during the eNPS survey.

• Survey start: Based on the start date & time selected, a survey will be launched and all the employees will receive a notification for the survey launch. Here is the survey launch email template.

• Employee journey for the survey: Once an employee clicks on the Go to survey button from email, the employee will be redirected to the 10xPeople tool. If the employee is registered on the tool, it will take the employee directly to the survey. If the employee is not registered yet on the tool, it will ask the employee to sign-up & then it will take the employee to the survey. Here is the sign-up journey of an employee.

• Touchpoints when the survey is live

  • Reminders: Tool sends an automated reminder every Monday & Thursday at 9 AM to all the employees who have not completed the survey.

  • Leadership participation summary: To drive participation, the tool sends a participation summary email to all the L1 leaders, super-HRs, and admins. Email captures the org level participation and the participation of all the L1 leaders' org. Here you can find the template of the email.

  • Survey extension: Survey can only be extended when the survey is in the In Progress state (before the survey ends). Here is how you can extend the survey.

• Survey results Debrief after the survey end: Our people excellence team will do a detailed debrief with the founders & HR team to assimilate everyone with the results, go deep into the focus areas, and provide recommendations for focus areas. Post the debrief, they will share the report with the super-HRs and super-HRs can share the report of managers with them. Sharing report with managers brings accountability, creates transparency, and enables them to identify blind spots.