eNPS Distribution

eNPS distribution in the deep-dive section allows you to view demographic wise eNPS of the org.

eNPS is the north-star metric for the organisation, which comprehensively reflects the org health. Additionally, eNPS distribution helps broadly identify the touch-points in the org that require redressal to improve the overall score while highlighting the positively influencing segments.

eNPS distribution graph

The deep dive section of the eNPS survey report displays eNPS distribution by different demographics and based on the selected criteria like department, gender, employee type, location, etc. Therefore, the eNPS distribution graph enables accessing a demographic rich report to narrow down the pain point segments in the org.

For instance, with reference to the image below, the two departments fall below the org eNPS line, which are Learning Experience and Marketing, thereby instantly helping identify the maximum scope for improvement in the org.

eNPS distribution graph displaying survey scores based on the departments in the org.

Note: x-axis in the above graph is sorted by the size of the segment in the selected demographic.

Reading an eNPS distribution graph

Besides gathering a quick overview of the low-performing and problematic segments in the org, the eNPS distribution graph also provides the following details:

1. Org's eNPS: The graph displays the overall org's eNPS score to help identify other segments' performance in the org.

2. y-axis: The y-axis of the graph represents the eNPS score.

3. x-axis: The x-axis displays all the segments in a selected demographic.

4. View drop-down: The dropdown lets you select the different demographic & view the eNPS distribution.

5. Hover on score bubble: The graph also allows you to hover over a particular bubble to see the participation percentage, the number of employees who are part of the segment and the number of employees that participated in the survey.