Deep dive is a powerful tool which allows analysis of the survey score based on demographic data.
Deep dive offers Super HRs and leaders/managers to analyse survey scores based on the demographic data of the employees. The report allows an opportunity to identify the sentiment of different employee segments categorised on the basis of demographic data (tenure, gender, location, department, sub-department, etc).
Deep dive provides 3 features to analyse survey scores:
Allows you to conduct a deeper analysis of employee sentiment through demographic data.
The deeper analysis of employee sentiment in the reports section gives a detailed and heatmap output of the eNPS survey based on demographic segments. This last section in the eNPS survey report allows users to view question/theme scores based on the selected demographic.
For instance, you want to compare and analyze theme scores for some of the departments. The deeper analysis table allows you to add filters and select department segments in the rows and columns section to analyze employee sentiment in the org.
By default, the deeper analysis table displays eNPS survey scores for all the departments in the org based on the themes of the questions.
You can also download the deeper analysis report into a .csv file and share it with others in the org. *To download the CSV file, click on the download symbol adjacent to the Score/Delta options.
Highlights the segments with scope for improvement as well as positively influencing segments.
The highlights section of deep dive emphasises the cohort of employees and segments with scope for improvement.
For instance, you want to see the segments with low eNPS in the org. Instead of giving an overview like eNPS distribution, highlights sorts the demographic segments scoring the lowest in comparison to the org eNPS with details like segment survey participation, eNPS score, comparison with org eNPS and org score.
With reference to the above image, the female segment in the org is scoring the lowest eNPS by 7 points in comparison to the org eNPS.
The 10xPeople tool allows you to view highlights by sorting the highlights into two variants:
High scores: The high score segment displays all the data points scoring higher than the org eNPS and overall org score. To view the segments with high deviation from the org score you can select the 'High scores' option in the highlights on the top right corner.
2. Low scores: The low score segment displays all the data points scoring lower than the org eNPS and overall org score to underline the top impacting segments affecting the survey score. To view the segments with low deviation from the org score, you can select the 'Low scores' option in the highlights section on the top right corner.
eNPS category: The first section in the highlights displays the segments with low or high scoring eNPS depending on your sorting. The eNPS category also details the demographic distribution, the number of responses over a total number of employees under that demographic, and their comparative scores.
Other questions category: The second section in the highlights displays the demographic segments with low/high scores for the rest of the questions in the survey. The other question category in highlights displays the detailed scores on all the questions asked in the survey, where the middle column displays the text for each question.
eNPS distribution in the deep-dive section allows you to view demographic wise eNPS of the org.
eNPS is the north-star metric for the organisation, which comprehensively reflects the org health. Additionally, eNPS distribution helps broadly identify the touch-points in the org that require redressal to improve the overall score while highlighting the positively influencing segments.
The deep dive section of the eNPS survey report displays eNPS distribution by different demographics and based on the selected criteria like department, gender, employee type, location, etc. Therefore, the eNPS distribution graph enables accessing a demographic rich report to narrow down the pain point segments in the org.
For instance, with reference to the image below, the two departments fall below the org eNPS line, which are Learning Experience and Marketing, thereby instantly helping identify the maximum scope for improvement in the org.
Note: x-axis in the above graph is sorted by the size of the segment in the selected demographic.
Besides gathering a quick overview of the low-performing and problematic segments in the org, the eNPS distribution graph also provides the following details:
Org's eNPS: The graph displays the overall org's eNPS score to help identify other segments' performance in the org.
y-axis: The y-axis of the graph represents the eNPS score.
x-axis: The x-axis displays all the segments in a selected demographic.
View drop-down: The dropdown lets you select the different demographic & view the eNPS distribution.
Hover on score bubble: The graph also allows you to hover over a particular bubble to see the participation percentage, the number of employees who are part of the segment and the number of employees that participated in the survey.
