A custom survey report gathers all the reported information in a structured and objective manner to help HRs deduce the concerns arising among employees in the organization.

Survey question score breakdown

10xPeople custom survey tool features three sections in the custom survey report:

1. Overall satisfaction score The overall satisfaction score accounts for the rating for all the subjects in the survey. However, it is only calculated if the user selects one of the template surveys.

   1. ESAT score

   The Employee Satisfaction score is available only if the user uses any of the two template custom surveys made available on the 10xPeople tool, which are:

   (i) WFH Pulse Check (ii) Covid Response Pulse Check

2. Question-wise score

   All the quantitative questions asked in the survey are on a 4-point Likert scale, which is later converted into a 1-10 response scale score in the final report. The custom survey report allows you to examine scores for each of the particulars under different managers, where each column represents a question and each row represents the leader for whom the survey is conducted. HR can further select the desired manager and examine the score-breakdown with respect to the employees reporting to the selected leader.

3. Qualitative feedback

   The qualitative response sheet carries the responses for all the qualitative questions asked in the survey. These responses are on overall and department-wise categories, which are downloadable.

Dashboard Page

The custom survey report page gives insights at the manager level and helps identify the actionable concerns based on predefined concerns and functions.

Find your Employee Satisfaction (ESAT)* score in case of templatized custom surveys and know the overall sentiment of the organization.

The Report Overview is the tabular data collated from the responses received in Custom Survey, where all the scores are on a scale of 1-10.

The breakup of the score is accessible by clicking on the manager’s name in the column.

To access the detailed custom report:

Step 1: Click on the desired manager or department’s name in the Report Overview table.

Step 2: You will be redirected to exclusive Report Overview for the concerned department with short text questions and their corresponding scores.

Step 3: Click on the question or concern of your choice to view the complete question in a pop-up with its exact number of responses under the 4-point Likert scale.

Survey result

The custom survey report helps identify the exact areas to improve your ESAT* through an objective and concise survey result. Every attribute or particular is in a range of colors denoting:

Green – Organizations’ core strengths

Amber – Areas that need improvement. Callout areas where employees believe that the organization can improve

Red – Areas that require immediate attention and fixing in the organization

The dashboard in the reports section displays the overall ESAT score and the question page.

Each collated score is in three color codes – green, amber, and red – denoting the severity of responses.

Question score page

The question score page helps HR identify the employee sentiment at an overall level. This score is calculated on the basis of questions asked in the survey.

Besides displaying an overview of the overall employee sentiment, the question score page also details:

1. How well are the participants doing or feeling under every question set in the survey. For instance, in the above image, each column displays the questions asked in the survey and their corresponding overall scores are in the following row.

2. How well a particular L1 leader or manager’s team is doing under each particular in the survey. Admins can also access the overall ESAT score for every department in the organization under the ESAT Score column.

In the above image, Alex, Bethany, and Cindy are the L1 leaders. The first row represents the overall score of all the departments subject to the survey. However, the subsequent rows represent the score of the organization of each manager. You can click on any of the leader’s rows and drill down scores further in their organization.

The report overview table follows a hierarchical display of responses that assists in drilling down particular departments or employees under certain managerial leadership facing issues in the organization.

For instance, in the above report overview, the corporate department has as many as 99 employees reporting to Alex Stein.

Once you click on the corporate department’s profile, you will be led to another report overview with all the team reporting Alex Stein’s org. This report is a hierarchical representation of the org and displays the corresponding responses received by each manager’s org that affect the overall rating for each question asked in the survey.

To drill down further, let’s say you sort the ESAT score in a decreasing order to examine the manager’s org facing the lowest employee satisfaction.

This method re-orders Ashley Richardson’s org on top reflecting the lowest ESAT amongst all.

On clicking Ashley Richardson’s profile, you will again be led to another report overview with particular managers under his leadership contributing to his overall ESAT score.

However, just before the manager’s org report, there will also be a row with direct reports. Direct reports signify the responses of employees directly reporting to that manager, and in this case, people directly reporting to Ashley Richardson. Therefore, direct reports are the representation of all the managers’ sentiments towards the survey who are directly reporting to Ashley.

Finally drilling down to Amni Bass’s org with the lowest ESAT score in the report overview, you will be directed to the root-cause issues causing employee dissatisfaction in the organization for Alex Stein’s corporate department.