10xPeople eNPS survey is a comprehensive organization health check and there are multiple touchpoints with different employees during the eNPS survey.

• Survey start: Based on the start date & time selected, a survey will be launched and all the employees will receive a notification for the survey launch. Here is the survey launch email template.

• Employee journey for the survey: Once an employee clicks on the Go to survey button from email, the employee will be redirected to the 10xPeople tool. If the employee is registered on the tool, it will take the employee directly to the survey. If the employee is not registered yet on the tool, it will ask the employee to sign-up & then it will take the employee to the survey. Here is the sign-up journey of an employee.

• Touchpoints when the survey is live

  • Reminders: Tool sends an automated reminder every Monday & Thursday at 9 AM to all the employees who have not completed the survey.

  • Leadership participation summary: To drive participation, the tool sends a participation summary email to all the L1 leaders, super-HRs, and admins. Email captures the org level participation and the participation of all the L1 leaders' org. Here you can find the template of the email.

  • Survey extension: Survey can only be extended when the survey is in the In Progress state (before the survey ends). Here is how you can extend the survey.

• Survey results Debrief after the survey end: Our people excellence team will do a detailed debrief with the founders & HR team to assimilate everyone with the results, go deep into the focus areas, and provide recommendations for focus areas. Post the debrief, they will share the report with the super-HRs and super-HRs can share the report of managers with them. Sharing report with managers brings accountability, creates transparency, and enables them to identify blind spots.

Higher participation ensures that survey results are truly representative of the organization's health. It also provides the best opportunity for actionable insights.

To drive the participation, we have introduced the leadership participation summary email feature. 10xPeople sends the participation summary to the leadership team (L1 leaders), all the super-HRs, and admins. It solves 3 purposes:

1. Brings visibility to the leadership team about the participation rate in their respective org and participation at an organization level

2. Allows leaders to further deep-dive in their organization chart to find the teams that have lower participation

3. Leaders can share the survey link with their respective team members to drive participation

Email template

Highlights in the email:

1. Survey participation at an org level

2. Participation of all L1 leader's org

3. Survey link for the leaders to share in their respective team

4. Survey end date

5. View participation button for the leaders to deep-dive into the participation of their respective's org

Email frequency: 2 times a week (Tuesday and Thursday at 12 PM)

Email Audience:

1. Super-HRs

2. Admins

3. L1 leaders (managers reporting to the founder)

Participation of employees is critical for any survey. This gives the confidence that people have raised their voices.

Access the participation report

2 ways to access:

• Survey management dashboard: Click on the participation of a survey and access the report

• Reports page: Click on the participation number in the top-right most corner on the reports page and access the report (first select the survey from the top-left drop-down)

Participation Report

This report gives an overview of the number of people who participated and also enables the drill down by L1 leaders and managers in the hierarchy.

L1 leaders will also able to access the participation report of their respective org and they can further drill-down the participation by managers in the hierarchy.