Know exact areas to improve your eNPS. This helps you in understanding what matters to your eNPS, your scores, and benchmarks against the ecosystem.
Org health is determined by the eNPS and the heatmap helps you to understand the reason behind your eNPS.c There are 14 themes in the heatmap distributed across 4 different boxes (Org Principles, Processes, Practices, People) and you can deep-dive under each theme to peel more insights across different departments & managers.
10xPeople tool allows Super HRs and leaders who have been granted access of eNPS survey report to view and understand the org health heatmap to help improve their eNPS.
To view the org health heatmap:
Step 1: Go to the Reports section in the dashboard.
For Super HRs:
By default, the reports section of eNPS for Super HRs displays the org health heatmap for the entire org.
For managers:
The report section displays the org health heatmap for the manager's respective org only, which also includes heatmaps for other managers falling under their hierarchy.
Note: The org health heatmap is available for the overall org report and the manager's level report. Every manager's/leader's heatmap is based on the responses of people under the leader (direct & indirect reportees).
To make your life easier, we have added three things against a theme:
Colors (Green, Amber, Red): To quickly identify the strengths & development areas of your org
Themes in green are your org's core strength
Themes in amber are the areas where you need improvement. Callout areas where employees are saying we can improve
Themes in red are the fix immediately areas for your org
Significance (thunder icon): Themes with a thunder icon are the most important themes for your org eNPS. These themes are more likely to have the biggest impact on eNPS. This helps you to go beyond the high and low-scoring themes. This also helps you in prioritizing the most impactful areas in action planning. Let's understand how significant themes are determined.
Benchmark (Q4 - top, Q3, Q2, Q1 - bottom): Benchmark helps you understand your scores comparison with respect to other companies in the ecosystem
Q4 (top quartile) - you are in the top 25 percentile (75-100 percentile)
Q3 - you are in the 50-75 percentile range
Q2 - you are in the 25-50 percentile range
Q1 (bottom quartile) - you are in the bottom 25 percentile (0-25 percentile)
Besides having access of the entire org's health heatmap, as a Super HRs you can also access org health heatmap for all the leaders in the org.
To access org health heatmap for other leaders:
Select the Org Heatmap dropdown menu and select the leader from the options whose org heatmap you'd like to access.
Significant themes are the most important themes for your eNPS and this allows an org to focus on the most important areas of your org health.
In the heatmap, you would have seen a few themes with a thunder icon (high significance to eNPS). These themes are the most important themes for your org eNPS and are more likely to have the biggest impact on eNPS.
How do we identify significant themes?
Significant themes have at least one question that has a significant impact on the eNPS, ie, are the drivers of eNPS.
How does the tool identify eNPS drivers?
Based on your people’s input on quantitative and qualitative questions, the attribution model assigns relative importance to each question based on their influence on eNPS and picks the top-6 questions that drive the eNPS most
Let's look at a specific example. In one of our works with a customer, despite scoring low on "Work-Life Balance" for many years, investments in this area had not led to an overall improvement in the eNPS of the organization. When we saw the drivers of eNPS, it revealed that Work-Life balance wasn't as big a driver at this organization. No matter how much it was improved, it wasn't what made employees engaged with the organization. What was more important to employees was autonomy to take decisions. This was a high-growth startup. Giving ownership to make decisions is what engaged employees. If you work for a high-growth startup, that's the mission you connect with. By spending resources on Work-Life balance, the organization risked disengaging employees. It was possible people would see this as waste, despite the low rating.
Top-6 themes account for 70-75% of the eNPS attribution and the rest 50 themes account for 25-30%
We use NLP based sentiment analysis to incorporate the feedback from qualitative inputs into the attribution model
Where can we find the top-6 questions in the report?
Questions captured in the increasing factor and decreasing factor on the dashboard page
Why do all of my managers have the same top-6 questions?
It is important for an org to be focused on the org-led priorities and improve the scores at each manager level. Each manager will still see their own scores on these top-6 questions and they can create action plans on the areas with the scope of improvement.
Why thunder icon is disabled for my org health heatmap?
As mentioned above, the attribution model requires much larger samples to identify the top-6 questions. When the sample size is small and statistically insignificant, we don't apply the recommendation from the attribution model. In such scenarios, we recommend focusing on themes with red and amber colors. To make your life easier in such scenarios, we show the high and low scoring questions in the dashboard because these are the questions where people are highly engaged/disengaged.
